Terms and Conditions

Welcome to Morchadi Enterprises! By accessing or using our website or purchasing our products, you agree to comply with and be bound by the following terms and conditions.

1. Introduction

These Terms and Conditions govern your use of our online marketplace, operated by Morchadi Enterprises. If you disagree with any part of these terms, please do not use our services.

2. Eligibility

You must be at least 18 years old or have the supervision of a parent or guardian to make purchases from our site.

3. Products

We offer handcrafted and curated jewelry items. All descriptions, images, and prices are subject to change at our sole discretion without notice.

4. Orders

Orders placed through our website are subject to acceptance and availability. We reserve the right to cancel any order for any reason.

5. Pricing

All prices are listed in INR and include applicable taxes unless stated otherwise. Shipping costs will be calculated at checkout.

6. Intellectual Property

All content on this website, including logos, product images, and written material, is the property of Morchadi Enterprises and may not be copied or reused without written permission.

7. User Accounts

You are responsible for maintaining the confidentiality of your account and password. Morchadi Enterprises is not liable for any loss or damage from your failure to protect this information.

8. Prohibited Use

You agree not to use the website for any unlawful or unauthorized purposes, including but not limited to: distributing malware, engaging in fraud, or infringing on intellectual property rights.

9. Limitation of Liability

Morchadi Enterprises will not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

10. Governing Law

These terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Privacy Policy

At Morchadi Enterprises, we value your privacy. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, email address, phone number, shipping and billing address
• Payment Information: Processed securely through third-party gateways
• Usage Data: IP address, browser type, time spent on site, etc.

2. How We Use Your Information

We use the information to:

• Process and deliver your orders
• Provide customer service
• Improve our website and offerings 
  

3. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You may control or delete cookies via your browser settings.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, delivery partners)
• Legal authorities if required by law

5. Data Security

We take reasonable precautions to protect your data but cannot guarantee 100% security over the internet.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [Insert Email] for assistance.

Refund Policy

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Item must be unused, in its original packaging, and in the same condition as received.
• Custom-made or personalized items are non-returnable unless damaged or defective.

2. Damaged or Incorrect Items

If your item is damaged or incorrect, please contact us within 48 hours of receiving the product. Provide photos and order details at support@morchadijewels.com

3. Refund Process

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping Policy

Order Processing

1. • All orders are processed within 1–3 business days after payment confirmation.
   • Orders placed on weekends or holidays will be processed on the next business day.
   • Customized or made-to-order jewelry may require additional processing time, which will be communicated to you at the time of purchase.

Shipping Methods & Delivery Times

1. • Estimated delivery time varies between 3–7 business days for domestic orders and 7–15 business days for international orders.
   • Delivery times are estimates only and may vary due to carrier delays, customs inspections, or unforeseen circumstances.

Shipping Costs

1. • Shipping costs are calculated at checkout based on destination, package weight, and chosen shipping method.
   • Free standard shipping is available on orders above Rs 299 within India.
   • International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Order Tracking

1. • Once your order has shipped, you will receive an email notification containing the tracking number and courier details.
   • Tracking information may take up to 24 hours to update after dispatch.

Delivery Conditions

1. • We are not responsible for delays caused by courier services, customs processes, or natural events beyond our control.
   • If delivery is attempted and you are unavailable, it is your responsibility to arrange collection or re-delivery with the courier.
   • We are not liable for packages lost or stolen after successful delivery confirmation by the courier.

Damaged or Incorrect Orders

1. • If your order arrives damaged or is incorrect, please contact us at support@morchadijewels.com within 48 hours of delivery with photos of the packaging and product.
   • Approved claims may be eligible for replacement, exchange, or refund at our discretion.

Policy Updates

1. • Morchadi Jewels reserves the right to update this Shipping Policy at any time without prior notice. Updates will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.